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SHIPPING POLICY
Shipping Fees and Destinations
Free standard shipping is available with no minimum purchase requirement. For certain destinations with higher shipping costs, including Malta, Saudi Arabia, Kuwait, and South Africa, free standard shipping may not be available. Any applicable shipping fee is displayed at checkout before payment.
Order Processing and Cutoff Time
Orders placed by 5:00 p.m. local warehouse time on a business day are processed according to our standard handling schedule. Orders placed after 5:00 p.m. are treated as received on the next business day.
Processing Time: 1-4 business days, Monday-Saturday, after an order is placed.
Estimated Delivery Time
Total Delivery Time = Processing Time + Transit Time.
The transit estimates below begin after processing and are provided for reference. Delivery times may vary by destination, carrier operations, weather, customs clearance, and other circumstances outside our control.
| DESTINATION | ESTIMATED TRANSIT TIME (BUSINESS DAYS) |
|---|---|
| United States | 8-10 (Standard Shipping) |
| Canada | 8-10 |
| United Kingdom | 6-8 |
| Germany | 6-8 |
| France | 6-8 |
| Italy | 8-10 |
| Spain | 8-10 |
| Australia | 6-8 |
| New Zealand | 10-12 |
| Rest of World | 10-15 |
Order and Tracking Updates
We send an order confirmation email after an order is placed. Once an order has shipped, we send a shipping confirmation email with a tracking link. Tracking information may take up to 48 hours to appear after the carrier accepts and scans the package.
International Shipping and Delivery Issues
Customs duties, taxes, and clearance requirements may apply in some destinations. Where applicable, these charges are the customer's responsibility.
Shipments to Brazil may experience an additional 1-2 weeks because of customs processing. Some shipments to Canada may experience an additional 3-5 days. These estimates are subject to carrier and customs operations.
If a package is refused or remains unclaimed, it is treated as a return. Once the package is returned and the item is inspected, any eligible refund is processed in accordance with our Returns & Exchanges Policy. Items that are lost, damaged, or destroyed as a result of refusal or failure to collect the package are not eligible for a refund.
Contact Information and Opening Hours
If you have any questions regarding your return or refund, please get in touch with us:
Email: hi@out-shine.com
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM, GMT+8
Saturday – Sunday: Closed
Public Holidays: Closed
We will respond to your inquiry within 12 to 24 hours of receipt, Monday to Friday (excluding public holidays).