FAQ

When Will My Order Ship?

Orders are usually processed and shipped within 2-4 business days of purchase.

How Long Does Shipping Take?

Shipping times vary as we ship worldwide from different fulfilment centers depending on your location. The average shipping time is about 7-20 business days globally. Tracking information becomes available after your package has been handed over to the carrier and receives its initial acceptance scan. In some cases, there may be a short delay before the carrier’s tracking system displays the first update. For more information, please see our shipping policy.

How Do I Cancel An Order?

We can only cancel an order within 12 hours of the order being placed. After that, the order has most likely been processed and is being prepared for shipment or has already been shipped. Once this takes effect, it is out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on providing prompt service which includes getting your order out as soon as possible.

What Is Your Return Policy?

If there is anything wrong with your order (defective product, incorrect order, damaged order, etc.), please contact us within 14 days of receiving your order, and we will be happy to assist you with a review. Please do not return anything until we have reviewed your case, our customer service team will send further instructions after reviewing. We reserve the right to refuse return requests.
You will be responsible for paying for your own shipping costs for returning your items. Original shipping charges are not refundable. For more information, please see our return policy.

* The following items are final sale and are not eligible for return or exchange: cosmetics, lingerie, underwear, shapewear, swimwear, and any item clearly marked “Final Sale” on its product page. This exclusion does not apply if an item is defective, damaged, or incorrectly shipped.

What Methods of Payment Do You Accept?

We accept PayPal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (Apple Pay, Google Pay and Amazon Card).