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View compareORDERS & RETURNS
What's my order status?
To lookup the status of your order, click here!
If you need further assistance, please please contact us at contact@out-shine.com.
How do I cancel my order?
We accept order cancellations before products are shipped.
If you need to cancel an order, please contact us at contact@out-shine.com.
Can I change my order/address?
Once your order is placed, you will receive a confirmation email with your order details.
If you would like to update the style/color/size or shipping address, please send us an email contact@out-shine.com with the new info before the package is shipped.
Will I be charged for duties & taxes?
For applicable countries, duties & taxes will be automatically calculated and displayed during checkout.
In certain countries, customers will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.
Why are some items missing from the delivery?
During peak seasons, some items may be temporarily out of stock due to high demand.
If this occurs, we will split your order into multiple parcels and ship the available items first.
You will be notified via email about any out-of-stock items, and we will dispatch the remaining items as soon as they are restocked.
How do I return or exchange an item?
We gladly accept unworn, unwashed, unaltered, and unused merchandise in sellable condition for a refund within 14 days of delivery, provided that all tags are attached and the items are in their original packaging.
Unfortunately, we are currently unable to offer exchanges. For more information, please review our full policy and contact us at contact@out-shine.com for further assistance.
When will I receive my refund?
Once we receive the return parcel, please allow up to 7 days for us to process the refund. We will notify you via email as soon as the refund has been issued.
SHIPPING & TRACKING
Do you ship internationally?
We are delighted to provide FREE worldwide shipping to most countries for orders over USD 100 (excluding taxes, duties, and international processing fees).
To find out the specific shipping costs for your location, please refer to the shipping information provided on our website or please contact us contact@out-shine.com for further help.
How long will it take to get my order?
The delivery time for your order may vary depending on your location, ranging from 5 to 30 days.
For more specific information regarding the estimated delivery time for your area, please refer to the shipping details provided on our website.
How do I track my order?
You will receive an email containing tracking information once your parcel has been dispatched.
If you have not received the email, please contact us support@out-shine.com to check the status of your package.
Why is my order not arriving within the estimated timeframe?
We work hard to ensure that orders are processed and dispatched quickly.
Please note that shipping times are estimates only and subject to third party services. Out-Shine cannot be held responsible for conditions beyond our control such as delivery delays etc.
What if my package is lost or stolen?
Please contact us in time, we will track the third party transportation and provide you with product delivery services, more information please contact us at support@out-shine.com.
PAYMENT & PROMOTION
Why did my payment fail or get rejected?
Please ensure that you have entered your card and account information correctly.
If you are still experiencing issues, we recommend contacting your issuing bank for further assistance.
Alternatively, you can reach out to us at support@out-shine.com for further support.
What payment methods do you accept ?
We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped. You can also choose to pay with PayPal.
Where can I find the latest promotion information?
You will be receiving the latest deal information once you sign up our newsletter.
And welcome to join our community via our social accounts.
PRODUCT & INVENTORY
How can I confirm my size?
Please consult our size chart for general measurements.
If you would like personalized assistance from a Out-Shine expert, please feel free to email us or chat with us online. Provide us with your weight, height, bust, waist, hips measurements, as well as the specific items you are interested in purchasing. We will be happy to recommend the appropriate size for you.
The style/size/color I want is out of stock. When will you be restocking?
To find out the restock time for the specific style/size/color you are interested in, please refer to the Product Description on our website.
If you require further confirmation of the stock availability, please feel free to contact us at contact@out-shine.com