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SHIPPING POLICY
WARM TIPS
Due to the policy adjustment of the Brazilian Revenue Service and Customs, some inbound parcels are subject to detention or delayed release measures. Therefore, the shipping time of some parcels to Brazil will be increased by 1-2 weeks.
Due to special reasons in Canada, some packages may be delayed by 3-5 days.
If you have any logistic problems, please contact us, and we will solve them properly for you.
Logistics Methods: Air freight, dedicated line parcel, etc.
Due to special reasons in Canada, some packages may be delayed by 3-5 days.
If you have any logistic problems, please contact us, and we will solve them properly for you.
Logistics Methods: Air freight, dedicated line parcel, etc.
SPECIAL CONDITIONS
Due to different countries' customs clearance policies, individual countries and regions may incur customs duties, which are not under Out-Shine's control and need to be dealt with by the customer.
If a package is refused or remains unclaimed, it will be treated as a return. Once the package is returned to us and the items are inspected, any eligible refund will be processed in accordance with this Return Policy.
We cannot issue a refund for items that are lost, damaged, or destroyed as a result of the refusal or failure to collect the package.
We cannot issue a refund for items that are lost, damaged, or destroyed as a result of the refusal or failure to collect the package.
SHIPPING FEES
Free standard shipping, no minimum purchase required.
Please note: Due to high shipping costs in certain countries and regions (like Malta, Saudi Arabia, Kuwait, and South Africa), free standard shipping is not available. Specific shipping fees are listed on the checkout page.
Please note: Due to high shipping costs in certain countries and regions (like Malta, Saudi Arabia, Kuwait, and South Africa), free standard shipping is not available. Specific shipping fees are listed on the checkout page.
DELIVERY TIME
Total Delivery Time = Processing Time + Shipping Time
- Processing Time: 2-4 days (Monday-Saturday) after the order is placed.
- Shipping Time: Depends on the country of delivery destination.
- The table below shows the average shipping times for the past 15 Business days. With a few exceptions, we can ensure that your order arrives at the following times. Data is for reference only, and the exact delivery time varies by region.
| DESTINATION | AVERAGE SHIPPING TIME (Business days) |
|---|---|
| The United States | 8-10 (Standard Shipping) |
| Canada | 8-10 |
| United Kingdom | 6-8 |
| Germany | 6-8 |
| France | 6-8 |
| Italy | 8-10 |
| Australia | 6-8 |
| New Zealand | 10-12 |
| Spain | 8-10 |
| Rest Of World | 12-15 |