RETURN & REFUND

Return Eligibility

Out-Shine accepts returns and exchanges of eligible items requested within 14 calendar days after delivery.

Items must be unworn, unwashed, undamaged, unaltered, and free of makeup, stains, deodorant, and perfume.
All original garment tags, including any secure return tags, must remain attached and intact.
Please try items on carefully. Shoes should only be tried on indoors on a clean, soft surface.

Items clearly marked Final Sale are not eligible for return or exchange, unless defective, damaged, or incorrectly shipped.
For hygiene reasons, swimwear is not eligible for return or exchange unless defective, damaged, or incorrectly shipped.

Contact Us: Email hi@out-shine.com within 14 calendar days after delivery. Include your order number, the item(s) you wish to return, and the reason for the return.
Receive Return Instructions: We will review your request and provide return instructions if the item is eligible. Please do not send an item to the address on the waybill or to any address that has not been approved by Out-Shine.
Ship the Item: Pack the item securely and use the approved return instructions.
Inspection and Refund: Once the returned item is received and inspected, we will process any approved refund to the original payment method within 5 business days. Your bank or payment provider may require additional time to post the refund.

Orders may be cancelled within 12 hours of placement for a full refund to the original payment method, provided that the order has not entered fulfillment. Once an order has shipped, cancellation is not possible.
For customer-paid returns, any original shipping charge paid at checkout is non-refundable. Refunds are issued only after the returned item is received and inspected.

Defective, Damaged, or Incorrect Items: Out-Shine covers return shipping and will provide an appropriate replacement or refund after reviewing the issue.
Personal Preference or Change of Mind: The customer is responsible for the actual return shipping cost. Eligible items may be exchanged once, subject to availability.
Missing Items: Please contact us with your order number. We will review the issue and, where appropriate, provide a replacement or refund for the missing item.
Restocking Fee: We do not charge a restocking fee.

If you have any questions regarding your return or refund, please get in touch with us:

Email: hi@out-shine.com

Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM, GMT+8

Saturday – Sunday: Closed

Public Holidays: Closed

We will respond to your inquiry within 12 to 24 hours of receipt, Monday to Friday (excluding public holidays).